When you have a technical problem or need help with something, you can open a support ticket from your client area. Tickets are recorded, and you can follow all messages in one place.
Opening a ticket step by step
- Log in to your client area on webevi.com.
- Click Support > Open Ticket in the top menu.
- Choose the department for your request (technical support, billing, sales, etc.).
- Write a short, clear subject and select the related service.
- Describe your problem in detail, attach a screenshot if needed, and click Submit.
Replies to your ticket are also sent to your e-mail address. You can reply from the My Tickets section of the client area.
To get your problem solved quickly
- Mention the domain name and service involved.
- Write the error message exactly, or attach a screenshot.
- Write when the problem started and the last changes you made.
- For e-mail problems, attach the full text of the bounced e-mail.
- Do not open several tickets for the same issue; reply to the existing ticket.
Security warning
webevi staff will never ask for your password by e-mail or phone. If access is needed for a task, it is done only through a support ticket and with your approval.
Other contact channels
- Phone: +90 216 348 35 03
- E-mail: destek@webevi.com
- WhatsApp: the WhatsApp button on our contact page
