The outgoing IP address is the source IP of the emails your server sends. If the IP is blacklisted, or you want a domain to send email from its own IP, you can change the outgoing IP on VDS and dedicated servers with Plesk.
If you use shared hosting
- The outgoing IP is managed by webevi; if you see a problem, open a support ticket.
- You can see whether an IP is blacklisted with MXToolbox's Blacklist Check (mxtoolbox.com/blacklists.aspx).
Changing the outgoing IP in Plesk (VDS / dedicated)
- Log in to Plesk as administrator (admin).
- Go to Tools & Settings > Mail Server Settings and find the Outgoing mail mode section.
- Choose an option: Send from the specified IP addresses to use one IP for all mail, or Send from domain IP addresses so each domain uses its own IP.
- Click OK. The change takes effect immediately.
After changing the IP
- Add the new IP to your domains' SPF record.
- Make sure the reverse DNS (PTR) record of the new IP shows your server name; you can open a support ticket for this.
- Check that the new IP is not blacklisted and watch delivery in the first days.
This setting works with the Postfix mail server in Plesk. If your server has no extra IP address, you can request one for your VDS service.
Need help? Open a support ticket from your client area or call +90 216 348 35 03.
