If you moved your email to another service such as Google Workspace or Microsoft 365, we recommend turning off the email service on our server. That way incoming mail does not get stuck on our server by mistake and unused accounts cannot be misused. Your website keeps working.
Before you start
- Back up the old emails in the accounts or move them to the new service.
- Add the new service's MX records to your DNS settings.
Turning off the email service in Plesk
- Log in to your Plesk panel at
https://yourdomain.com:8443or from the service page in your client area. - Click Mail in the left menu, then the Mail Settings tab, and select your domain.
- Untick Activate mail service on domain.
- Click OK.
What about email sent from the website?
- We recommend sending site emails such as contact forms with the new service's SMTP details (in WordPress, the WP Mail SMTP plugin).
- Do not forget to add the new service's SPF record: What are SPF, DKIM and DMARC?
To turn the email service back on, just tick the same box. Also set the MX record back to mail.yourdomain.com.
Need help? Open a support ticket from your client area or call +90 216 348 35 03.
