Setting Up Email on Android Phones (Manual)

This guide shows you how to add your business email account on your own domain (e.g. name@yourdomain.com) to the Gmail app on your Android phone in about 3 minutes. Gmail comes preinstalled on all Android phones; if it is missing, you can download it free from the Play Store.

Server settings

If port 465 is blocked on your network, use port 587 with STARTTLS for the outgoing server. Unencrypted ports (IMAP 143, POP3 110, SMTP 25) send your password in plain text and are not recommended.

Step-by-step setup

1. 
   1Step 1

   Add another account

   Open the Gmail app, tap your profile picture in the top right corner and choose Add another account.

2. 
   2Step 2

   Choose “Other”

   On the Set up email screen, tap Other at the bottom of the list.

3. 
   3Step 3

   Enter your email address

   Type your full email address (e.g. name@yourdomain.com) and tap MANUAL SETUP in the bottom left corner.

4. 
   4Step 4

   Account type: IMAP

   Select Personal (IMAP). IMAP keeps your mail in sync between your phone, computer and Webmail. Only choose POP3 if you read your email on a single device.

5. 
   5Step 5

   Enter your password

   Type the password of your email account and tap Next.

6. 
   6Step 6

   Incoming server settings

   Username: your full email address
   Server: mail.yourdomain.com
   Port: 993
   Security type: SSL/TLS
   If you chose POP3, the port must be 995.

7. 
   7Step 7

   Outgoing server settings

   Leave Require sign-in switched on; username and password are the same.
   SMTP server: mail.yourdomain.com
   Port: 465
   Security type: SSL/TLS
   If it cannot connect, try 587 with STARTTLS.

8. 
   8Step 8

   Account options

   Set the sync frequency and notifications as you like, then tap Next.

9. 
   9Step 9

   All done

   Give the account a name and enter the name shown on the emails you send. Tap Next and your inbox will start filling within a few seconds.

Using Samsung Email or another app?

Menu names may differ slightly from app to app, but the details you enter are the same: use the server settings table above. In the Samsung Email app, go to Settings > Add account > Other and choose Manual setup.

Having trouble?

“Authentication failed” message

Make sure the username is your full email address. You can check your password by signing in to Webmail.

I can receive but not send email

Require sign-in must be on in the outgoing server settings. Try 587 / STARTTLS instead of 465 / SSL/TLS.

Cannot connect to the server

Compare the server name, port and security type with the table and make sure your phone is online.

If the problem persists, open a support ticket or call us at +90 216 348 35 03.