Setting Up Email on iPhone (iOS) Devices (Manual)

This guide shows you how to add your business email account on your own domain (e.g. name@yourdomain.com) to the Mail app on your iPhone or iPad in about 3 minutes. Screens follow iOS 18; menu names may differ slightly in older versions.

Server settings

If port 465 is blocked on your network, use port 587 with STARTTLS for the outgoing server. Unencrypted ports (IMAP 143, POP3 110, SMTP 25) send your password in plain text and are not recommended.

Step-by-step setup

1. 
   1Step 1

   Open Mail Accounts

   Go to Settings > Apps > Mail > Mail Accounts.
   iOS 17 and earlier: Settings > Mail > Accounts.

2. 
   2Step 2

   Add an account

   Tap Add Account.

3. 
   3Step 3

   Choose “Other”

   Tap Other at the bottom of the list.

4. 
   4Step 4

   Add a mail account

   Tap Add Mail Account.

5. 
   5Step 5

   Account details

   Enter your name, email address and password. Give the account a description you will recognise, then tap Next.

6. 
   6Step 6

   Incoming mail server

   Select the IMAP tab at the top.
   Host Name: mail.yourdomain.com
   User Name: your full email address
   Password: your email password

7. 
   7Step 7

   Outgoing mail server

   Enter the same details. Fill in user name and password even if they are marked “optional”. Then tap Next; your iPhone checks the settings for a few seconds.

8. 
   8Step 8

   Save

   Leave Mail switched on; Notes is optional. Tap Save. The account now appears in the Mail app.

9. 
   9Step 9

   Check incoming SSL and port

   In Mail Accounts, tap your account, then Account > Advanced.
   Use SSL: on
   Server Port: 993
   If you chose POP, the port must be 995.

10. 
    10Step 10

    Check outgoing SSL and port

    On Account > SMTP > Primary Server:
    Use SSL: on
    Authentication: Password
    Server Port: 465
    If it cannot connect, try 587. Tap Done when finished.

Using the Gmail or Outlook app on your iPhone?

The details you enter are the same in these apps: use the server settings table above. For the steps in the Gmail app, see our Android guide.

Having trouble?

“User name or password is incorrect” message

Make sure the user name is your full email address. You can check your password by signing in to Webmail.

I can receive but not send email

Check that user name and password are filled in for the outgoing server and that Authentication is set to Password. Try 587 instead of 465.

Cannot connect to the server

Compare the host name, SSL setting and port with the table and make sure you are online.

If the problem persists, open a support ticket or call us at +90 216 348 35 03.